General Training Model Answer – IELTS (Task 1)

You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket.

Write a letter to the manager of the supermarket. In your letter

Say who you are

Give details about the accident

Suggest how the supermarket could prevent similar accidents

Dear Sir or Madam,

I am a regular customer at your branch in Grey High Street. In fact, I have the highest bonus points in your super save scheme and I have received many generous offers from there.

Despite the excellent service I receive from the supermarket, last week I had a small accident near the fridge which stocks the dairy products. The staff responsible for stocking the fridge did not mop the floor after they had finished and there was a tiny pool of water which I failed to notice. As a result I slipped when I was reaching for some milk and bruised my leg slightly.

Kindly inform your employees to wipe the floor next to the refrigerators to prevent this accident from occurring again or place a sign informing customers that the floor is wet so that they are careful when walking in that area. Even though I did not hurt myself badly, another customer might be subjected to greater injury on another occasion.

Yours faithfully,

Patricia Hall

Question taken from IELTS 4 Past Papers p.115
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