General Training Model Answer – IELTS (Task 1)

There have been some problems with public transport in your area recently.

Write a letter to the manager of the public transport company. In your letter

Describe the problems

Explain how these problems are affecting the public

Suggest what changes could be made

Dear Sir or Madam,

I regularly use Bus 150 to the city centre and whereas in the past travelers were satisfied with the services provided we are now experiencing some problems.

Firstly, for some reason the bus does not keep to schedule. Many of the commuters need to be at work by 8 o’clock and because the bus arrives at the station late we are also twenty minutes late. Our supervisors sent out a memo saying they would not tolerate any more excuses. Secondly, the newly appointed bus driver smokes while he is driving. When we informed him that this was against public transport policy he was rude to us and refused to put out his cigarette. Many of the elderly passengers were disturbed with his attitude.

I suspect the delay is due to the road works in Pavilion Street so I suggest you inform the driver to use Ringo Street instead. Please also speak to the bus driver about his anti-social behaviour and give him a copy of the public transport policy to read.

Yours faithfully,

Derek Young

Question taken from Official IELTS Practice Materials p.50
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