General Training Model Answer – IELTS (Task 1)

You recently bought a large expensive item but when it was delivered to your home you found some problems with it.

Write a letter to the manager of the shop. In your letter

Give details of what you bought

Describe the problems with your item

Say what you want the shop to do

Dear Sir or Madam,

Last week I purchased a washing machine from your High Street branch which was delivered to my home and subsequently installed. The washing machine (model BS-251) has attractive features – low energy consumption, 15 kilo load, includes dryer function, special introductory price etc – which is why I chose it.

When I used the machine for the first time, it did not perform the rinse cycle. As a result when I opened the door to remove the clothes they were soaking wet. I also had to remove the excess water in the machine manually. In addition, even though I had a colour load one of my pink sweaters became purple.

I would like to keep the washing machine as I believe it will be useful once it functions well. Therefore, I would like you send one of your technicians to my home to fix the problem which I believe is technical.

Yours sincerely,

Carla Stanford

Question taken from Official IELTS Practice Materials p.53
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